Terms of Use

These Terms of Use ("Terms") govern your access to and use of the TrustGold platform, operated by Au Trust Gold, a unit of Chandra Kanti Jewellers, with its registered office at C-7/2D Rajajipuram, Near Balaji Mandir, Lucknow, Uttar Pradesh 226017 ("TrustGold", "we", "us"). By creating an account or using the platform you accept these Terms.

1. Definitions

• Gold Account — the account created on the platform through which you buy, hold, sell, lease, gift or redeem gold.
• Customer Gold — the gold corresponding to your balance, held in safe custody on your behalf.
• Vault Custodian — the third-party partner that stores the physical gold under a signed custody agreement.
• Trustee — an independent trustee that would act for customers and hold a charge over the Customer Gold. No trustee has been appointed at this time.
• Customer Request — a sale, delivery, gift or redemption instruction you place on the platform.
• Force Majeure Event — any event beyond our reasonable control, including act of God, fire, flood, strike, civil disturbance, network or banking failure, or government action.

2. Eligibility

You must be at least 18 years old, a resident of India and competent to contract under the Indian Contract Act, 1872. You confirm that the information you provide is accurate and that you transact on your own behalf.

3. The service and purity

TrustGold lets you buy, sell, accumulate through a systematic plan (SIP), lease, gift and redeem 24K gold of 99.95 fineness. Gold corresponding to your balance is held with a third-party Vault Custodian under a signed custody agreement and is intended to be backed on a 1:1 basis.

4. Buy and sell prices

Displayed prices are indicative and apply to fractional grams. The price to buy gold is higher than the price at which we buy it back from you; this difference (the "spread") reflects payment-gateway, insurance and custodian costs. A Goods and Services Tax of 3% applies to purchases and is not charged on sales. Prices are quoted for a short validity window and the applicable price is the one confirmed when your order is executed.

The displayed rate is a landed, indicative price and is not an exchange or futures benchmark such as MCX, which does not factor in logistics, insurance and safekeeping. We make reasonable efforts to offer a competitive price, but do not guarantee that it will match other prices available in the market.

5. Settlement window

There is currently no lock-in. Gold you buy can be sold, gifted or redeemed straight away, except gold that is leased under section 10 or locked against a loan referred to in section 10A, which is how the platform operates today and what the rest of this site tells you. We may introduce a short settlement window on newly purchased gold in future — typically until your payment settles — to discourage speculative trading rather than long-term saving; if we do, we will set it out here and tell you before it applies to your account.

6. Storage

Your gold is stored free of charge for the first 5 years. After that we may levy a nominal annual storage fee (in the region of 0.04% of your balance), deducted in gold. If your balance is too small to cover the fee, we may sell a portion of your gold, other than gold locked against a loan referred to in section 10A, to recover the amount due. For dormant accounts, after a grace period we may sell the balance, other than gold locked against such a loan, at the prevailing price and hold the proceeds for you in a designated account.

7. Custody, backing and trustee

Customer Gold is held in insured vaults with the Vault Custodian. We intend to appoint an independent Trustee to act on behalf of customers and hold a charge over the gold backing your balance; no such Trustee has been appointed at this time, and until one is, your interest is not protected by a trust structure independent of us. Where a Trustee is appointed, proceeds from certain sales may be held in an account for which the Trustee is the authorised signatory.

8. Insurance

The Vault Custodian maintains comprehensive insurance for stored gold, and the logistics partner insures gold while in transit during physical redemption.

9. KYC and verification

Use of certain features requires identity verification in line with our KYC Policy. Basic details suffice to open an account and to buy gold up to ₹50,000 of cumulative investment. Full verification (Aadhaar via OTP-based Offline KYC, PAN and bank verification) is required before selling, withdrawing, taking physical delivery, gifting, leasing or borrowing — at any amount — and to buy above that threshold. We may restrict, suspend or refuse service where verification is incomplete.

10. Gold leasing

Leasing is optional. Leased gold may be lent to vetted third-party jewellers; the indicative yield (currently 6% per annum) is paid in gold weight, is credited to you by AuTrustGold rather than passed through directly from the borrower, and is not guaranteed. Un-leasing currently returns the grams to your vaulted balance immediately, together with any yield accrued to that point; we may introduce a settlement window in future, and leasing carries counterparty and market risk.

10A. Loans against your gold

Loans against gold in your Gold Account are not offered on the platform at present, and you cannot apply for one. If a loan is offered in future, it will be made by a bank or non-banking financial company regulated by the Reserve Bank of India and named in this section, on terms that lender gives you before you are bound, and this section will be updated before you can apply.

If you already have a loan against gold in your Gold Account, you can see it in the Borrow tab and, once it has been paid out to you, repay it there in part or in full, unless your account is on hold. The gold locked against it is released when the loan is repaid in full. You can also write to us about it at care@autrustgold.com.

11. Redemption

You may redeem eligible balances for physical 24K coins or bars, subject to minimum quantities. Shipping and insurance are charged at 5% of the value of the gold you take delivery of, quoted before you order; there is no minting or assay charge. Logistics are handled by specialist partners.

12. Payments, refunds and payment security

Payments are processed through approved payment service providers. Because gold is purchased at a live market price, executed purchases are generally non-refundable; failed, duplicate or unauthorised payments are reversed under the relevant provider's rules. Never share your UPI PIN, OTP or wallet credentials with anyone — we will never ask you for them.

13. Regulatory status

Digital gold is not a collective investment scheme, deposit, security or unit of a mutual fund, and is not currently regulated by SEBI or the Reserve Bank of India. No deposit-guarantee or investor-protection scheme applies to it.

14. Risk disclosure

The price of gold fluctuates and the value of your holding can fall as well as rise. Past performance is not indicative of future returns.

15. Acceptable use

You must not use the platform for any unlawful purpose, including money laundering or fraud, and must not create multiple or fake accounts, attempt to manipulate prices, or interfere with the platform's operation.

16. Intellectual property

All content, trademarks and software on the platform belong to TrustGold or its licensors and may not be used without permission.

17. Limitation of liability

To the maximum extent permitted by law, TrustGold is not liable for indirect or consequential losses, or for losses arising from price movements, third-party providers or events beyond our reasonable control. You agree to indemnify us against claims arising from your misuse of the platform.

18. Force majeure

We are not liable for any delay or failure to perform caused by a Force Majeure Event.

19. Suspension and termination

We may suspend or terminate access where these Terms or applicable law are breached, or where required by a regulator or court. You may close your account after settling any open positions.

20. Communications and electronic consent

By creating an account you consent to receive communications from us electronically — including one-time passwords, transaction confirmations, price alerts, and daily or monthly summaries — by email, SMS and, where enabled, WhatsApp. Transactional and security messages are part of the service and cannot be opted out of while your account is active. You may opt out of promotional messages at any time. Standard carrier charges may apply.

21. Recurring investments and standing instructions

Optional automation features — a systematic investment plan (SIP) and price-drop auto-buy — execute purchases automatically on your behalf according to the instructions you set (amount, frequency or trigger price). By enabling them you authorise these recurring purchases, including any associated payment-method debit or mandate, at the price prevailing at the time of execution. Each execution depends on a successful payment and on the platform being operational; we are not liable for a missed run caused by payment failure, insufficient funds, a paused mandate, or a Force Majeure Event. You may pause or cancel any standing instruction at any time, effective for future runs.

22. Nominee

You may record a nominee for your Gold Account. In the event of your death or incapacity, we may deal with your holdings in favour of the registered nominee, subject to applicable succession law and to such verification as we reasonably require. A nominee receives the holdings as a trustee for, and is accountable to, your legal heirs. You are responsible for keeping nominee details current and for having the nominee's consent to share their information.

23. Referral programme

Referral rewards (if any) are promotional and discretionary, may be granted in gold weight, and are subject to the rules published at the time. Rewards are intended for genuine referrals of new customers only. Creating fake or duplicate accounts, self-referral, or any abuse of the programme will result in forfeiture of rewards and may lead to account suspension. We may change, pause or withdraw the programme, and vary or revoke rewards, at any time.

24. No investment advice

The platform's content, prices, charts, calculators (including returns and goal estimates) and any comparisons are provided for information only and do not constitute investment, financial, legal or tax advice, or a recommendation to buy, sell or hold any asset. You should make your own assessment and, where appropriate, consult a qualified adviser. Any illustrative or historical figures shown are not a promise of future results.

25. Account security and your responsibilities

You are responsible for keeping your login credentials, OTPs and device secure, and for all activity under your account. Provide accurate, current information and keep it updated. Notify us immediately of any unauthorised access or suspected breach. We are not liable for losses arising from your failure to safeguard your account.

26. Governing law and disputes

These Terms are governed by the laws of India. Disputes are subject to the courts at Lucknow, Uttar Pradesh, without prejudice to any applicable consumer-protection forum.

27. General

If any provision is held invalid, the remaining provisions continue in force. Our failure to enforce a provision is not a waiver of it. You may not assign your rights without our consent; we may assign these Terms to a successor or affiliate. These Terms, together with the Privacy and KYC Policies, form the entire agreement between you and us regarding the platform.

28. Changes and grievances

We may update these Terms and will post the revised version with a new "last updated" date; continued use after changes constitutes acceptance. Grievances may be addressed to our Grievance Officer, Ankur Verma, care@autrustgold.com, +91 96512 34500, C-7/2D Rajajipuram, Near Balaji Mandir, Lucknow, Uttar Pradesh 226017. We aim to acknowledge within 48 hours and resolve within the timelines prescribed under the Consumer Protection (E-Commerce) Rules, 2020.

Privacy Policy

This Privacy Policy explains how the TrustGold platform, operated by Au Trust Gold, a unit of Chandra Kanti Jewellers, with its registered office at C-7/2D Rajajipuram, Near Balaji Mandir, Lucknow, Uttar Pradesh 226017 ("TrustGold", "we", "us"), as data fiduciary under the Digital Personal Data Protection Act, 2023 ("DPDP Act"), collects and uses your personal data.

1. Data we collect

• Identity and contact details: name, date of birth, email and mobile number.
• KYC data: Aadhaar verification via OTP-based Offline KYC (we store only your UIDAI-verified name and the last 4 digits — never the full number), bank-account details, and any additional identifiers required by law.
• Transaction data: your holdings, purchases, sales, SIPs, leases, gifts and redemptions.
• Technical data: device, log and usage information, and cookies.

2. How we use your data

To provide the service, complete KYC and anti-money-laundering checks, process payments, prevent fraud, provide support, comply with legal obligations, improve the product, and — where you have consented — send you communications.

3. Consent and legal basis

We process your data on the basis of your consent and the legitimate uses permitted under the DPDP Act. You may withdraw consent where processing is consent-based, subject to legal retention requirements.

4. Aadhaar handling

Aadhaar information is collected only with your explicit consent through OTP-based Offline KYC (UIDAI). We never store your 12-digit Aadhaar number — only your UIDAI-verified name and the last 4 digits are retained, in accordance with UIDAI regulations. We do not collect or store Aadhaar biometrics.

5. Payment information

We do not store your UPI PIN, card PIN or full card details, and we will never ask you to share your OTP or UPI PIN. Payment credentials are handled by our regulated payment partners.

6. Sharing

We share data only as needed with vault and custody partners, KYC and verification providers, payment processors, our professional advisers, and regulators or law-enforcement where legally required. We do not sell your personal data.

7. Retention

We retain your data for as long as your account is active and for the period required by law, including record-keeping obligations under the Prevention of Money-Laundering Act, 2002 ("PMLA").

8. Security

We use AES-256 encryption at rest, encryption in transit, and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights

Subject to the DPDP Act, you may request access to, correction or erasure of your data, nominate another individual to exercise your rights, and raise grievances with our Grievance Officer.

10. Cookies and children

We use cookies to operate and improve the platform. The service is not intended for anyone under 18.

11. Communications preferences

We send transactional and security messages (OTPs, confirmations, account notices) as part of the service. We also send promotional or informational messages such as price alerts and daily or monthly summaries, by email, SMS or WhatsApp. These are on by default when you open an account; you can switch them off at any time from the link in any such message or from your account settings, and doing so never affects transactional messages. You can opt out of promotional messages at any time without affecting transactional ones.

12. Where we process your data

Your data is processed and stored using reputable cloud-infrastructure and service providers, including application hosting (Render) and transactional email delivery (Resend), which may host or process data in India, Singapore, the United States and other countries. Where data is processed outside India, we take steps consistent with the DPDP Act and applicable law to protect it.

13. Personal data breach

If a personal-data breach occurs, we will take prompt remedial action and notify the Data Protection Board of India and affected users where required, in the manner and within the timelines prescribed under the DPDP Act.

14. Nominee details

If you add a nominee, we store the details you provide (such as name, relationship and contact number) to give effect to your nomination. You confirm you have the nominee's consent to share their information with us.

15. Grievance Officer

Ankur Verma, care@autrustgold.com, +91 96512 34500, C-7/2D Rajajipuram, Near Balaji Mandir, Lucknow, Uttar Pradesh 226017. We aim to acknowledge grievances within the timelines prescribed by law.

KYC Policy

TrustGold maintains a Know Your Customer ("KYC") programme consistent with the PMLA and the rules made under it, to prevent money laundering and the financing of illegal activities.

1. When KYC applies

• Basic verification (opening an account and buying up to ₹50,000 of cumulative investment): name, email and date of birth, with mobile verification by OTP.
• Full verification (before any sale, withdrawal, physical delivery, gift, lease or loan, at any amount — and to buy above ₹50,000): Aadhaar verification via OTP-based Offline KYC, PAN, and real-time bank-account verification.

2. Methods

Identity is verified through Aadhaar OTP-based Offline KYC, completed with your consent. Your payout bank account is confirmed in real time, matching the account-holder name registered at the bank. Additional documents — for example PAN — may be requested where required to meet statutory thresholds for higher-value purchases.

3. Central KYC Registry

Your verified records may be uploaded to, and retrieved from, the Central KYC Records Registry (CKYC / CERSAI), so that verified customers are not asked to repeat KYC unnecessarily.

4. Re-verification

We may periodically re-verify or request updated information, and may seek additional details for higher-value activity or where risk indicators arise.

5. Monitoring and reporting

Transactions are monitored automatically. A scheduled scan applies a set of behavioural rules to every account — rapid buy-and-sell cycling, purchases that hold an account just below the verification threshold, most of a purchase being withdrawn again within days, a withdrawal shortly after the payout bank account is changed, one bank account shared by several customers, a large purchase after a long dormancy, and sign-in patterns shared across accounts. A match flags the account for human review and records why; it is not by itself a finding of wrongdoing. Account activity is also reviewed by our team, and a KYC-tiered ceiling on cumulative holdings requires verification above it. We are required to report suspicious transactions to the Financial Intelligence Unit – India (FIU-IND) and to cooperate with lawful requests, and we will do so.

6. Refusal, suspension and freezing

We may refuse to open an account, suspend activity, or freeze or close an account where KYC is incomplete, information appears false, or money-laundering or fraud risk is identified.

7. Risk-based approach and screening

We verify identity through Aadhaar (OTP) and PAN, and verify ownership of your bank account, before you can sell, withdraw, take delivery, gift or lease, and we apply a KYC-tiered ceiling on cumulative holdings. Verified names are screened against the sanctions and watch-lists we hold, and against politically exposed person (PEP) entries on those lists. A possible match holds the verification and sends it to a person to review before the account is approved — it never approves, rejects or freezes anything on its own, because a name on its own is not an identification: the lists carry no date of birth or identifier to tell two people of the same name apart, and matches on common names are expected. A reviewer can record a risk category for a customer, which is kept on their compliance file and shown beside any case opened on their account; accounts can be refused, suspended or frozen where risk is identified, as set out in section 6.

Two limits you should know about, because we would rather state them than let them be assumed. Screening covers the lists we have loaded — we say so rather than implying global coverage, and there is no authoritative public PEP register for India, so PEP coverage is narrower than sanctions coverage. And screening compares names; it is not phonetic or transliteration-aware, so it will not catch every spelling of a name. We are extending both, and this section will say so when we do.

8. Beneficial ownership

You confirm that you transact on your own behalf and are the beneficial owner of the gold in your account, unless you have disclosed otherwise and we have approved it. Accounts opened or operated on behalf of another person without disclosure are prohibited.

9. Governance

Our AML/KYC programme is overseen by a Designated Director and a Principal Officer appointed under the PMLA (Ankur Verma; contact care@autrustgold.com), responsible for compliance, monitoring and statutory reporting. Staff receive periodic training on these obligations.

10. Records and grievances

KYC and transaction records are retained for at least five years from the end of the relationship or the date of the transaction, as required under the PMLA, and may be retained longer where law requires. Questions about this policy may be sent to Ankur Verma (Grievance Officer), care@autrustgold.com, +91 96512 34500.